CRYPTO FAQ

Unlock cryptocurrency insights and accelerate growth with our AI-powered analytics.
Make data-driven decisions that deliver exceptional results.

Is it secure? How are my funds safeguarded? faq-icon

Your security comes first. INNOVATION CAPITAL AI employs bank-grade encryption, two-factor authentication (2FA), and cold storage for your digital assets. We adhere to stringent financial regulations in Ireland and submit to regular audits. Funds are insured against unauthorised access, so you can trade with confidence.

I’ve never invested in cryptocurrency before. Is it complicated? faq-icon

Not at all—INNOVATION CAPITAL AI is designed with beginners in mind:
  • Step-by-step tutorials and 24/7 support
  • Risk-free demo to practise with virtual funds
  • Automated tools that handle the hard work for you
  • Start small—from just $5—and learn as you trade!

How quickly can I withdraw funds to my bank card? faq-icon

Withdrawals to bank cards are processed within 1-3 working days in most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary depending on your bank and verification status.

Why are there no fees? Is there a catch? faq-icon

We generate revenue through premium features and volume-based partnerships with exchanges, not user fees. There are no hidden charges — you’ll always see the exact transaction amount before you confirm.

Is this service offered in my country? faq-icon

Yes! INNOVATION CAPITAL AI is available in most countries worldwide (98+ and counting). During registration, simply choose your country to confirm availability and view localised payment options. We adhere to all applicable local regulations to keep your trading safe and compliant.

How do I decide what to invest in? Do you offer recommendations? faq-icon

We simplify crypto investing for beginners. INNOVATION CAPITAL AI offers:
  • 1. AI-powered recommendations - Receive personalised coin recommendations tailored to your risk profile
  • 2. Ready-made portfolios - Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
  • 3. Live market signals - Real-time buy/sell alerts for leading cryptocurrencies
  • Plus, our interactive tutorial helps you learn while you invest!

Where can I get support if I encounter technical issues? faq-icon

24/7 support is available via live chat or email at support@innovationcapitalai.com. For urgent issues, our average response time is under 15 minutes.

Is cryptocurrency legal, and do you adhere to financial regulations in my country? faq-icon

Yes, cryptocurrency is legal in most jurisdictions, and INNOVATION CAPITAL AI complies fully with applicable local laws. Here's what you need to know:
  • 1. Licensed Service
  • Registered with (FinCEN, FCA, and CySEC)
  • Regular independent third-party audits
  • 2. Country-Specific Rules
  • Automated geo-compliance: Our platform adapts to your country's regulations
  • KYC verification required where mandated by law
  • 3. Your Funds Are Safeguarded
  • Bank-grade security (just like your online banking)
  • 95% of assets are held offline (cold storage)
  • Visit our Compliance page to view your country’s status, or contact Support for more details.

What payment methods do you accept? faq-icon

You can easily fund your account using
  • 1. Traditional Payments
  • Visa/Mastercard (2.9% fee)
  • Bank transfers (SEPA & SWIFT – 0% fee)
  • PayPal (instant processing)
  • 2. Crypto Deposits
  • Direct crypto transfers (BTC, ETH, USDT – 0% fee)
  • QR code scanning for mobile wallets
  • Deposits arrive in less than 10 minutes! View all available options in your account dashboard.

Crypto Support

Customer Support & Assistance

For all inquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get started. Should you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve the situation.

Support Hours

Our customer service team operates 24/7 without interruption. In rare instances when immediate access isn’t available, rest assured that our support specialists will respond to your request as quickly as possible.

24/7 Online Support

For all your questions.

How may we help?